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Polar Personal Trainer

Overview

Record accepts workouts from a wide variety of Polar's sport watch lineup. You can link a Polar Personal Trainer account to Record from our import page, or from the Connect Apps & Devices section of the mobile app. To set this up click the Polar Personal Trainer widget and log in with your Polar account email and password. We automatically receive the following workout information after connecting Polar Personal Trainer accounts: 

  • Workouts
  • Routes
  • Heart Rate
  • Splits 

Note that we are not yet able to import from Polar Beat or Polar Flow accounts, as we have not connected to their updated API. We hope to add these devices soon!

Troubleshooting

Workouts and stats are not syncing properly or at all from Polar to Record account

Though we try to prevent it from happening, occasionally problems with accounts and devices syncing may occur. Record imports workout data from Polar once nightly, but if you click the refresh option on the Polar widget you should see your workouts almost immediately on the Dashboard for that day.

If your Polar activity is not syncing to your Dashboard or account at all, visit the Record device import page and try the following:

  • On the Polar widget hover over the green checkmark and disconnect it from Record. After doing so reconnect Polar and check if the data transfers properly.

Keep in mind Polar only transfers workouts created via a "training computer" device.  If a workout is manually entered in Polar it will not import to Record.  

Error prevents Polar from linking to Record

Some users have told us resetting their Polar account password has made it easier to link Record and Polar. If this does not do the trick, give our support team a shout and we will investigate. 

 
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